Legal
Last updated: August 19, 2026
These Terms of Service ("Terms") govern your access to and use of Roster, an AI-powered office staff platform provided by Roster ("Roster," "we," "us," or "our").
By creating an account, purchasing, accessing, or using Roster, you agree to these Terms. If you are using Roster on behalf of a business, you represent that you have authority to bind that business to these Terms. That business is referred to as the "Customer," "you," or "your."
Roster provides AI-powered office staff and related software for home-service businesses.
Depending on the features you use, Roster may:
Roster performs these functions based on the business information, instructions, rules, permissions, and integrations configured or provided by you.
AI-generated responses and actions may occasionally be inaccurate, incomplete, delayed, or inappropriate. You are responsible for reviewing and supervising the use of Roster in your business.
You are responsible for maintaining the security of your Roster account and credentials and for all activity occurring through your account.
You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.
You may not use Roster to violate applicable law, infringe another person's rights, impersonate another person or business, transmit unlawful or harmful content, or interfere with the operation or security of Roster.
Roster relies on information you provide, including information about your business, services, pricing, service areas, hours, policies, employees, appointment availability, and customer communications.
You are responsible for ensuring that information provided to Roster is accurate, current, and appropriate for the actions you authorize Roster to perform.
Roster is not responsible for business decisions, customer commitments, prices, appointment availability, or other outcomes resulting from inaccurate, incomplete, or outdated information provided by you.
You are responsible for ensuring that your use of Roster complies with all applicable laws and regulations governing your communications with your customers and prospects.
This may include laws relating to:
You represent that you have the necessary rights, permissions, notices, and consents to route communications and information through Roster.
Roster does not provide legal advice and does not guarantee that your particular use of the service complies with any specific law or regulation.
Roster may allow you to connect third-party services, including calendars, field-service management platforms, communication providers, payment systems, or other business software.
When you connect a third-party service, you authorize Roster to access and exchange information with that service within the permissions you grant.
You are responsible for maintaining your third-party accounts and complying with the terms and policies of those third-party services.
Third-party services are not controlled by Roster, and Roster is not responsible for their availability, functionality, security, or policies.
You may disconnect an integration at any time through the available Roster controls or the applicable third-party service.
Roster uses artificial intelligence and automation to perform certain tasks.
You acknowledge that AI systems can make mistakes. Roster does not guarantee that every response, classification, recommendation, booking, message, or other automated action will be accurate or appropriate.
You remain responsible for determining whether Roster is appropriate for your business and for reviewing automated activity where appropriate.
You should not rely on Roster as a substitute for professional legal, financial, medical, or other regulated advice.
As between you and Roster, you retain your rights in the business information and customer information that you submit to Roster.
You grant Roster the limited right to access, process, transmit, store, and otherwise use that information as reasonably necessary to provide, maintain, secure, and improve the Roster service and to perform actions you authorize.
Our handling of personal information is described in our Privacy Policy.
Fees, billing frequency, subscription terms, and any applicable usage charges will be presented to you at signup or otherwise agreed between you and Roster.
Unless otherwise stated, fees are non-refundable once charged.
You may cancel your subscription at any time. Cancellation generally prevents future charges but does not automatically refund amounts already paid for the current billing period.
We may suspend access to paid features for overdue or failed payments.
Roster is an automation tool. We do not guarantee any particular business result, including:
Your results depend on factors outside our control, including your business operations, pricing, market conditions, customer demand, and the accuracy of information provided to Roster.
We will make reasonable efforts to keep Roster available, but the service may occasionally be unavailable because of maintenance, outages, third-party failures, network problems, security incidents, or circumstances outside our reasonable control.
Roster depends on third-party infrastructure and services, including telecommunications, hosting, AI, and integration providers. We do not guarantee uninterrupted operation of those services.
Roster and its software, technology, interfaces, branding, documentation, and related materials are owned by Roster or its licensors and are protected by applicable intellectual property laws.
Except as expressly permitted by these Terms, you may not copy, modify, distribute, reverse engineer, resell, or create derivative works from Roster or its underlying technology.
You retain ownership of content and business information that you provide to Roster.
Each party agrees to use reasonable care to protect confidential information received from the other party and to use such information only for purposes related to the business relationship.
This obligation does not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.
You may stop using Roster at any time.
We may suspend or terminate your access if:
When your account is terminated, your right to use Roster ends.
Certain provisions of these Terms, including provisions concerning intellectual property, payment obligations, disclaimers, limitations of liability, and dispute-related provisions, will survive termination.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROSTER IS PROVIDED "AS IS" AND "AS AVAILABLE."
ROSTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR COMPLETELY ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROSTER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROSTER'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO ROSTER FOR THE SERVICE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
We may update these Terms from time to time.
If we make a material change, we will update the "Last updated" date and, where reasonably appropriate, provide notice through the service or by email.
Your continued use of Roster after the updated Terms become effective constitutes acceptance of the revised Terms.
These Terms will be governed by the laws applicable to Roster's applicable place of incorporation and operation, without regard to conflict-of-law principles. [Specific governing state/jurisdiction to be added once Roster's legal entity is formed.]
Questions about these Terms can be sent to: