Legal
Last updated: August 19, 2026
Roster ("Roster," "we," "us," or "our") provides AI-powered office staff and related software to home-service businesses. Roster is operated by Avanaganti Nandan Reddy, Hyderabad, Telangana, India.
This Privacy Policy explains how Roster collects, uses, stores, and shares information when you use Roster, visit our website, or interact with a business that uses Roster to handle its calls, messages, scheduling, or other office operations.
The information we collect depends on how you interact with Roster.
When a business creates or uses a Roster account, we may collect:
When a business uses Roster to handle its customer communications, Roster may process information contained in those communications, including:
This information may be provided directly by the individual or by the business using Roster.
We may automatically collect limited technical information when you access Roster or our website, such as IP address, browser type, device information, operating system, pages or features accessed, timestamps, and information about how the service is used.
We use this information to operate, secure, troubleshoot, and improve Roster.
We use information for purposes including:
We do not sell personal information.
We do not use Customer content to build advertising profiles about individual consumers.
We do not use Customer content to train general-purpose AI models except where expressly disclosed and authorized by the applicable Customer agreement or product documentation.
For information that a business submits to Roster or that Roster processes while handling that business's customer communications, Roster generally acts as a service provider or processor on behalf of that business.
The business remains responsible for determining how its customer information is collected and used and for providing any notices or obtaining any consents required by applicable law.
If you interacted with a business that uses Roster and want to exercise privacy rights concerning information held by that business, you should generally contact that business first.
Where appropriate, Roster will assist its business customer in responding to valid privacy requests.
Some Roster features may record and/or transcribe telephone calls.
Whether a call may legally be recorded depends on applicable law and the circumstances of the call.
The business using Roster is responsible for determining whether recording is appropriate and for providing any disclosures or obtaining any consent required by applicable law.
Where applicable, Roster may process recordings and transcripts to provide the features requested by the business.
Roster may process SMS and other electronic communications sent to or from a business using Roster.
The business using Roster is responsible for complying with applicable laws concerning consent, disclosures, opt-outs, marketing communications, and other messaging requirements.
Roster may process information necessary to honor communication preferences and opt-out requests.
When you call or text a business that uses Roster, or provide your phone number to that business (for example, to schedule service or receive a quote), you consent to receive text messages related to your inquiry, appointment, or service — including confirmations, reminders, follow-ups, and review requests — from that business through Roster's platform. Message and data rates may apply, and message frequency varies. Reply STOP at any time to opt out, or HELP for help. Your mobile phone number is not sold or shared with third parties for their own marketing purposes.
We use third-party providers to operate Roster.
Depending on the features used, these providers may include:
For example, Roster may use Twilio for telecommunications and messaging and Railway for hosting infrastructure.
We may also transmit information to a third-party service when a Customer explicitly connects that service to Roster, such as a calendar or field-service platform.
Third-party providers may process information only as necessary to provide their services to Roster or as otherwise permitted by their applicable terms and agreements.
We may disclose information where reasonably necessary to:
We retain information for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may differ depending on the type of information and the Customer's configuration.
When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with our retention practices.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security.
You are also responsible for protecting your account credentials and controlling access to your Roster account.
Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to:
The availability and scope of these rights depend on applicable law.
If you are a customer of a business using Roster, that business may be the appropriate party to contact regarding information it controls.
You may contact Roster at nandan@rosterhires.com regarding privacy questions or requests, and we will determine the appropriate process based on the circumstances.
Roster may use service providers located in countries other than the country in which you live.
As a result, information processed through Roster may be transferred to and processed in other jurisdictions, subject to applicable legal requirements and appropriate safeguards where required.
Roster is intended for businesses and their customers and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through Roster.
If you believe a child has provided personal information to Roster, please contact us at nandan@rosterhires.com.
Our website and service may use cookies and similar technologies to maintain sessions, remember preferences, understand usage, improve security, and analyze performance.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website or service.
We may update this Privacy Policy from time to time.
If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice through the service or by email.
If you have questions about this Privacy Policy or Roster's handling of information, contact: